- What is the clinic’s protocol in regards to COVID-19?
We are following CDC guidelines and require a mask to be worn inside the clinic at all times. We will be screening patients and any guests in the office by taking the temperature of each patient and guest by asking the following questions:
– Any recent or new onset of the following: fever, cough, shortness of breath, new loss of taste or new loss of smell, has the patient or caregiver/family member been around anyone recently diagnosed with COVID-19 or has the patient and/or guest been diagnosed with COVID-19 in the past 2 weeks.
- Are masks required in the office?
Yes. To ensure the safety of our staff, providers, and any other patients in the clinic, masks are required while in the office.
- How do I make a payment?
Payments can be made over the phone by calling our clinic at 512-504-7411, in-person at our clinic, on the patient portal by visiting https://payment.patient.
athenahealth.com/statement/? src=statement, or by clicking the “Make a Payment” button at the top of the website. We accept all major credit cards, cash, and check.
- If it is urgent, how do I reach my doctor after hours?
Call the office at (512) 504-7411 and they will connect you to a 24-hour call service that will contact the physician for you.
- How do I get a refill on my medication?
You should reach out to your pharmacy first for a refill request. When requesting refills from your pharmacy, please make sure to confirm/give your pharmacy our new phone line (512) 504-7411 and fax line (512) 215-8824 to ensure a smooth process while requesting the refill of your specific medications. If you have any other questions regarding your prescription refill request, please contact our office.
- Where can I find Patient Forms?
Patient forms can be found on the webpage tab titled “Patient Forms and Resources”. You can also access the below forms by clicking on the link next to them:
– New Patient Paperwork
– Existing Patient Paperwork
– Medical Records Release TO HEART
– Medical Records Release FROM HEART