• • What is the clinic’s protocol in regards to COVID-19?
    Please inform our clinic in regards to any recent or new onset of the following: fever, cough, shortness of breath, new loss of taste or new loss of smell, has the patient or caregiver/family member been around anyone recently diagnosed with COVID-19 or has the patient and/or guest been diagnosed with COVID-19 in the past 2 weeks. We may have you reschedule your appointment or ask you to wear a mask.
  • How do I make a payment?
    Payments can be made by the following options:
    – Over the phone by calling our billing department at 800-994-0371
    – In-person at our clinics
    – On the patient portal by visiting https://my.bswhealth.com/login
    – By clicking the “Make a Payment” button at the top of the website.
    *We accept all major credit cards.
  • If it is urgent, how do I reach my doctor after hours?
    Call the office at (512) 504-7411 and they will connect you to a 24-hour call service that will contact the physician for you.
  • How do I get a refill on my medication?
    You should reach out to your pharmacy first for a refill request. When requesting refills from your pharmacy, please make sure to confirm/give your pharmacy our new phone line (512) 504-7411 and fax line (512) 215-8824 to ensure a smooth process while requesting the refill of your specific medications. If you have any other questions regarding your prescription refill request, please contact our office.